Content and settings
Clinic admin setup
Admin users can control key bot behaviour after launch without editing code, depending on the selected package.
- Greeting and menu text.
- AI model and system prompt.
- Language and handoff rules.
About the clinic bot demo
This is a generic SafeNet demo, not a cancelled client brand. It is designed to show doctors and clinics how WhatsApp automation, dashboard handoff, templates, multilingual replies, and CRM-style lead tracking can work.
For a real clinic, we replace the demo details with the client name, services, staff rules, Meta production number, Firebase project, approved templates, and final medical safety wording.
Admin, staff, and SafeNet support
The full package gives clinic admins control over approved wording while staff manage real conversations from one dashboard.
Inbox and manual replies
Staff conversation flow
Staff can review conversations, send manual replies, pause automation, and export lead details from the dashboard.
- Conversation inbox.
- Manual takeover.
- Lead export and template actions.
Setup, testing, and tuning
SafeNet delivery support
SafeNet configures the Meta/Firebase setup, tests the demo flow, and supports practical tuning after staff use it.
- Meta Cloud API setup.
- Firebase hosting and Firestore.
- Launch support and small improvements.
How we turn this into a client project
The demo stays public and clean. Every real client gets a private setup with separate credentials, approved clinic content, and a new Firebase/Meta configuration.
- Reusable project structure for a new clinic, doctor, dental practice, lab, or specialist service.
- Client-specific branding, phone number, Meta app, WhatsApp Business Account, and Firebase project can be swapped before launch.
- Admin-only dashboard settings can control greeting text, menu wording, AI prompt, templates, and handoff behaviour.
- Manual staff replies can pause automation so patients do not receive duplicate bot and human answers.
- English, Sinhala, Tamil, Singlish, and Tanglish reply quality can be tuned per client.
- Pricing story is ready for SafeNet quotation: quick replies or managed dashboard setup with monthly support.
Demo video, onboarding, and template pack
The public demo can be used on SafeNet marketing pages, then copied into a new client project with private credentials and client-approved clinic content.
Sales demo
WhatsApp demo video
A short demo video can show how patients message the clinic, how the bot replies, and how staff take over from the dashboard.
- Patient enquiry simulation.
- Sinhala, Tamil, and English reply examples.
- Staff dashboard handoff.
Setup workflow
Client onboarding flow
Each new clinic starts from the same template, then gets client-specific branding, content, Meta credentials, and Firebase hosting.
- Clone template.
- Replace client details.
- Test on Meta number before production.
Meta utility templates
Template message pack
Approved templates can cover confirmations, reminders, follow-ups, report requests, and staff notifications.
- English, Sinhala, and Tamil versions.
- Meta approval required.
- Client names changed before submission.
Ready to turn this demo into a client clinic bot?
Send the clinic type, required languages, Meta Business status, and whether you need quick replies only or the managed dashboard package.
Quick replies: LKR 12,000 one-time · Managed: LKR 75,000 setup + LKR 15,000/month