Doctor Callback And Staff Handoff
The bot can collect a short summary and route the conversation to staff. Staff can reply from the dashboard, pause the bot, and continue the conversation without losing context.
What staff can use
- Manual takeover when staff reply from the dashboard.
- Doctor callback details captured without promising instant doctor access.
- Urgent or unsafe messages can be routed to human staff quickly.
- Conversation labels help staff see language, lead status, and last message.
Short answer
The bot can collect a short summary and route the conversation to staff. Staff can reply from the dashboard, pause the bot, and continue the conversation without losing context.
This is a software demo. A real clinic must approve final medical wording, service details, pricing, and handoff rules before launch.
Questions clients ask
Will the bot keep replying after staff reply?+
No. In the managed setup, staff replies can pause the bot for that conversation so the patient sees one clear conversation path.
Can admins edit the reply content?+
Yes. The dashboard can load bot settings from Firestore, so approved admins can update greeting text, menu wording, AI prompt, and reply rules without code changes.
Ready to turn this demo into a client clinic bot?
Send the clinic type, required languages, Meta Business status, and whether you need quick replies only or the managed dashboard package.
Quick replies: LKR 12,000 one-time · Managed: LKR 75,000 setup + LKR 15,000/month