Demo guide
Clinic WhatsApp Bot Workflows: What The Demo Includes
A practical overview of the appointment, staff handoff, template, and dashboard flows in the clinic bot demo.
4 min read
Demo content shows how a clinic WhatsApp bot can be configured. Final medical wording, service details, prices, and staff handoff rules must be approved by the real clinic before launch. This is a software demo, not a real clinic. Medical emergencies must be handled through the clinic, doctor, hospital, or local emergency services.
Core patient flow
The demo starts with a WhatsApp greeting, asks what the patient needs, gives approved clinic information, and captures details for staff when the enquiry becomes a lead.
The goal is not to replace the clinic team. The goal is to reduce repeated questions and make every enquiry easier for staff to follow up.
Staff dashboard flow
Staff can review conversations, send manual replies, pause the bot, export leads, and send approved utility templates from the dashboard.
For each client, SafeNet changes the clinic name, services, phone number, approved wording, Meta templates, and Firebase project before production launch.