Languages
Sinhala, Tamil And English Clinic Replies
How multilingual replies can make clinic WhatsApp support easier for Sri Lankan patients.
3 min read
Demo content shows how a clinic WhatsApp bot can be configured. Final medical wording, service details, prices, and staff handoff rules must be approved by the real clinic before launch. This is a software demo, not a real clinic. Medical emergencies must be handled through the clinic, doctor, hospital, or local emergency services.
Language detection
The managed demo can detect English, Sinhala script, Tamil script, Singlish, and Tanglish. It replies in the language style the patient used.
Common clinic words such as appointment, consultation, report, callback, and walk-in can stay in English when that sounds natural in Sinhala or Tamil conversations.
Approved wording
Before launch, the clinic should approve the tone and medical safety wording. SafeNet can tune the prompt and menu content after real staff feedback.