Dashboard
Staff Handoff And Dashboard Control
Why manual takeover, admin-only settings, and clear staff notes matter in a clinic WhatsApp bot.
3 min read
Demo content shows how a clinic WhatsApp bot can be configured. Final medical wording, service details, prices, and staff handoff rules must be approved by the real clinic before launch. This is a software demo, not a real clinic. Medical emergencies must be handled through the clinic, doctor, hospital, or local emergency services.
Manual takeover
When staff reply manually, the bot can pause for that conversation. This avoids duplicate answers and makes the patient experience feel professional.
Admin users can update bot settings, quick reply wording, and prompt content through Firestore-backed settings when the managed package is used.
Lead tracking
The dashboard helps staff see new enquiries, leads, language, message status, and template actions in one place.